This discussion topic has been answered Discussion topic: Puck exchange

This message was authored by: Dash3 · ‎26 Jul 2025

I'm having another puck delivered, due to faulty one, was told o will get another in exchange via delivery can anybody tell me exactly what I am told hand back? I.e pick cables remote or just puck etc!
thanks👍

This message was authored by: mikealanr · ‎26 Jul 2025

Hi @Dash3

You will get everything again in the box.

You'll need to return any:

Sky-owned Sky Stream pucks

Remotes

Cables

https://www.sky.com/help/articles/charges-for-not-returning-sky-stream-puck

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

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This message was authored by: mikealanr · ‎26 Jul 2025

Hi @Dash3

You will get everything again in the box.

You'll need to return any:

Sky-owned Sky Stream pucks

Remotes

Cables

https://www.sky.com/help/articles/charges-for-not-returning-sky-stream-puck

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

This discussion topic has been answered Discussion topic: Puck exchange

Puck exchange

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