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This message was authored by: Northred7

Puck box

Does my puck box go into the back of sky glass TV or can I put it into another TV in the house ?

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This message was authored by: BenJoBanjo Answer

Re: Puck box


@Northred7 wrote:
Does my puck box go into the back of sky glass TV or can I put it into another TV in the house ?

A Sky Stream puck needs to be attached to any other TV you have - it does not 'go into the back' of a Glass TV - there's no need for it to go anywhere near a Glass TV because Glass already has the SkyOS built into it. 

If you have the Whole Home subscription then it will allow you to view your Essential TV or Ultimate TV streaming subscription via the Stream puck on any other TV in your house. Just connect it to the TV via HDMI cable and follow the on-screen instructions. 

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This message was authored by: BenJoBanjo Answer

Re: Puck box


@Northred7 wrote:
Does my puck box go into the back of sky glass TV or can I put it into another TV in the house ?

A Sky Stream puck needs to be attached to any other TV you have - it does not 'go into the back' of a Glass TV - there's no need for it to go anywhere near a Glass TV because Glass already has the SkyOS built into it. 

If you have the Whole Home subscription then it will allow you to view your Essential TV or Ultimate TV streaming subscription via the Stream puck on any other TV in your house. Just connect it to the TV via HDMI cable and follow the on-screen instructions. 

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This message was authored by: Teepee1

Re: Puck box

Sorry, your answers were not clear, let me explain. 
We have a Sky Glass tv which has puck services built in. We are looking at buying an LG 65inch to work in line with Sky services we have on the "Glass" tv. Question,

Do we need a puck to get the same services?

This message was authored by: GD1

Re: Puck box

Posted by a Superuser, not a Sky employee. Find out more

@Teepee1  No you have a Glass TV that has Sky OS within it, (Sky Stream)  A puck is a seperate device with Sky OS (Stream)

 

If you buy a Smart TV you will need a Stream Puck to connect to that TV.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: Angel_Aka

Re: Puck box


@Teepee1 wrote:

Sorry, your answers were not clear, let me explain. 
We have a Sky Glass tv which has puck services built in. We are looking at buying an LG 65inch to work in line with Sky services we have on the "Glass" tv. Question,

Do we need a puck to get the same services?


If you are purchasing an LG TV to use in the same household as your Sky Glass TV then yes, you need a Sky Stream puck attached to the LG TV, along with the Whole Home subscription, in order to use the same Sky TV services you use on the Glass TV. 

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