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Discussion topic: Puck & remote not working

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This message was authored by: LOOBYTWINS

Message posted on ‎20 Oct 2025 05:49 PM

Puck & remote not working

Puck & remote not working

 

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Avatar for BenJoBanjo
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This message was authored by: BenJoBanjo

Message posted on ‎20 Oct 2025 05:51 PM

Re: Puck & remote not working

@LOOBYTWINS wrote:

Puck & remote not working

 

In what way? Is there any light on the front of the puck or is it completely dead?

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Message posted on ‎20 Oct 2025 05:52 PM

Re: Puck & remote not working

completely dead. no light at anytime

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This message was authored by: lettice

Message posted on ‎20 Oct 2025 05:53 PM - last edited: ‎20 Oct 2025 05:54 PM

Re: Puck & remote not working

Posted by a Superuser, not a Sky employee. Find out more

If it's not powering on, read this Sky help article, namely performing the recovery procedure on step 4;

 

https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-strea...

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