Puck TV Guide Blank

[Pilgrim6]

Opening the TV Guide on the puck and it is blank. Channels are not recognised. Rebooted puck from menu and turned off at the wall. Connection to broadband is excellent. Apps, eg Netflix, work fine. Speed via Netflix is 48mbps, above the min for HD and UHD. I am unable to watch live TV or entertainment channels that  I am paying for. Any ideas??

[lettice]

Seems like you have tried most of what we would normally suggest on here.

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.

Note: Escalation conversations automatically close if there is no response within 48 hours.
More about an escalation here;
https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

[LJB-C]

Good morning 👋🏼Thanks @lettice for escalating this. We’ve sent @Pilgrim6 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.