@Lisa1102 If thisn is a streeam puck are you connecting over wifi? What speed is the puck getting? Open the netflix app, go to get help, then network run speed test.
Anything less than 20mbps for HD & 30mbps for UHD will cause such issues.
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
