Hi @SueColeen
Not sure if you have tried this yet, but might be worth first giving the puck a reboot to see if that clears the issue.
1. Go to Settings
2. Go to System Management
3. Press Select
4. Go to Resets and Updates
5. Press Select
6. Go to Restart Device
7. Press Select.
Note this will take a few minutes to reboot, so expect to see a blank screen for 2 minutes until the Sky logo appears as its starting up.
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