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Discussion topic: Problems with sky stream

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Avatar for Robertkeit
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This message was authored by: Robertkeit

Message posted on ‎17 Feb 2025 05:42 PM

Problems with sky stream

Hi anyone experience problems with sky stream ? Pixelating and stuttering
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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎17 Feb 2025 05:45 PM

Re: Problems with sky stream

Posted by a Superuser, not a Sky employee. Find out more

@Robertkeit  Thats most likely a wifi or speed issue at your end.  On the puck ipen netflix, go to get help and run connection test, what speed is being reported?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Chrisee

Message posted on ‎17 Feb 2025 05:46 PM

Re: Problems with sky stream

Posted by a Superuser, not a Sky employee. Find out more

@Robertkeit that is a common issue which in the vast majority of cases due to the Puck not getting sufficent data. You can check the actual bandidth the puck can access by running the Network test in the Get Help menu in the Netflix app. Dont make the  mistake of assuming the a decent connection to your router means wifi spedds at the puck must be great as the reality can be very different.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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