Hi @Thelly18
You will need to provide more information for the community to assist. Is this initial set up? Has it ever worked? What have you tried so far? Who is your broadband supplier?
As a starting point see: https://www.sky.com/help/articles/sky-glass-no-internet-connection-osm
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
