Problem with Discovery Plus with Sky Stream

[lizzie280]

I am using Sky Stream.  I already have an account with Discovery Plus but when tried to activate it by going to the Marketplace and the Shop on Sky Stream, I used the link to activate it on the Sky website but I seem to have set up an account with Sky.  There was nowhere to put in my Discovery Plus account details.  I don't know what to do now.  If somebody could give me some advice as to what to do I would be obliged.

[lettice]

Can you read and follow this Sky help article.

It has some pointers on your existing D+ account that may help you going forward.

https://www.sky.com/help/articles/how-to-get-discovery-plus

[lizzie280]

Thank You Lettice for your reply,

The problem I have now is that I seem to have set up a Discovery Plus account with Sky, but I have a separate account with Discovery Plus.  I have not used my Discovery Plus account for about a year now so perhaps the best option would be to cancel that account,  otherwise it is going to be very complicated to sort out.

[lettice · Accepted solution]

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@lizzie280 wrote:

Thank You Lettice for your reply,

The problem I have now is that I seem to have set up a Discovery Plus account with Sky, but I have a separate account with Discovery Plus.  I have not used my Discovery Plus account for about a year now so perhaps the best option would be to cancel that account,  otherwise it is going to be very complicated to sort out.

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Yes would be wise the cancel the other account.

It does make mention of that and I'm sure I recall others having similar issues with two Discovery + accounts.