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This message was authored by: H782

Poor connection

In an old stone farmhouse and poor connection on sky tv . Sky streaming etc. Do we need an old fashioned sky dish or boosters.  


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This message was authored by: mikealanr Answer

Re: Poor connection

Posted by a Superuser, not a Sky employee. Find out more

Hi @H782 

 

Sky Q is sky's satellite product and is no longer being sold online, but you can phone to request it. This is because the satellites used to run the service become end of life in 2030.

 

Sky stream requires a strong and stable connection to your broadband and 25Mbps for HD and 30Mbps for UHD. You can often get wireless repeaters / boosters from your ISP or ethernet and homeplugs could be an option depending on location and wiring situation of your property.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

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This message was authored by: mikealanr Answer

Re: Poor connection

Posted by a Superuser, not a Sky employee. Find out more

Hi @H782 

 

Sky Q is sky's satellite product and is no longer being sold online, but you can phone to request it. This is because the satellites used to run the service become end of life in 2030.

 

Sky stream requires a strong and stable connection to your broadband and 25Mbps for HD and 30Mbps for UHD. You can often get wireless repeaters / boosters from your ISP or ethernet and homeplugs could be an option depending on location and wiring situation of your property.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

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This message was authored by: H782

Re: Poor connection

Thank you so much for your reply 

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