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Discussion topic: Please wait screen

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Avatar for Super+Anthony
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This message was authored by: Super+Anthony

Message posted on ‎30 Sep 2024 09:07 AM

Please wait screen

Unfortunately this has come back each time I turn on the puck for the first time each day. Can someone possibly explain why as it seemed to have gone away and frustratingly it's back. I know if you press the home button it will go to the home page

(Please Note: I am Neurodivergent )
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Avatar for mikealanr
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This message was authored by: mikealanr

Message posted on ‎30 Sep 2024 09:16 AM

Re: Please wait screen

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Hi @Super+Anthony 

 

Given that we are fellow customers not sure you will get a definitive answer however, I think it happens if the puck wakes but hasn't connected to the WiFi / obtained an IP address. if you haven't already try turning Network Standby ON in the settings and see if it helps.

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

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This message was authored by: Super+Anthony

Message posted on ‎30 Sep 2024 09:40 AM

Re: Please wait screen

Thank you. I can confirm this was on already!

(Please Note: I am Neurodivergent )
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This message was authored by: SlvrYeti

Message posted on ‎15 Nov 2024 12:51 PM

Re: Please wait screen

I'm a month late, but would like to add my +1 to this issue. I recently joined Sky and get the same message daily. The first use of the day after not being used all night results in a "Please wait..." message and pressing the home button on the remote "fixes" it. My puck is connected via ethernet so WiFi cannot be to blame here.

 

I believe Network Standby is already on for me also.

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Avatar for MarkGoldsmith
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This message was authored by: MarkGoldsmith

Message posted on ‎15 Nov 2024 02:00 PM

Re: Please wait screen

Posted by a Superuser, not a Sky employee. Find out more
@SlvrYeti wrote:

I'm a month late, but would like to add my +1 to this issue. I recently joined Sky and get the same message daily. The first use of the day after not being used all night results in a "Please wait..." message and pressing the home button on the remote "fixes" it. My puck is connected via ethernet so WiFi cannot be to blame here.

 

I believe Network Standby is already on for me also.

Worth checking that overnight power saving mode is also set to OFF.

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This message was authored by: SlvrYeti

Message posted on ‎16 Nov 2024 07:00 PM

Re: Please wait screen

Can confirm it is set to OFF.

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