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Discussion topic: Please wait screen

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This message was authored by Super+Anthony This message was authored by: Super+Anthony

Please wait screen

Unfortunately this has come back each time I turn on the puck for the first time each day. Can someone possibly explain why as it seemed to have gone away and frustratingly it's back. I know if you press the home button it will go to the home page

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This message was authored by mikealanr This message was authored by: mikealanr

Re: Please wait screen

Posted by a Superuser, not a Sky employee. Find out more

Hi @Super+Anthony 

 

Given that we are fellow customers not sure you will get a definitive answer however, I think it happens if the puck wakes but hasn't connected to the WiFi / obtained an IP address. if you haven't already try turning Network Standby ON in the settings and see if it helps.

 

MikeAlanR

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Super+Anthony
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This message was authored by Super+Anthony This message was authored by: Super+Anthony

Re: Please wait screen

Thank you. I can confirm this was on already!

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