Please wait for your programme to load

[Pete2511]

Anyone else experiencing loading a streaming programme, top left you get the message 'Please wait for your programme to load' despite it actually playing perfectly fine....but because of the message it kicks you out after a few seconds?

The only way I have found to get around this is to use System settings to reset the SkyGlass or PUK - then it's okay for a while but will start happening again randomly after a while.

I have checked wi-fi speed and connection - I have very fast fibre broadband with a cabled connection from router to SkyGlass.

[Astongooner]

Yes have experienced it a couple of times on different pucks each time when playing on demand content from uk gold.

have had to do a reset on the puck to enable me to continue with the programme.  Yesterday was the last time a couple of weeks ago was the first time.

[Pete2511]

I think I have sussed out why this is happening and how to avoid it.

When I was watching a streamed programme I ended it using the back-up button before the programme had come to a natural finish; I then started the next episode in the series. I was then faced with the 'Please wait for your programme to load' message and the new episode kicked me out after a few seconds. The only way I can find to stop this once it starts happening is to restart the PUK/SkyGlass.

To stop it happening at all, let the episode/programme you are watching finish completely first and only then move on to the next one.

[curbyi]

These pucks are terrible. Constantly having to restart them. Then you lose all your logins. This product is very underbaked.  

[curbyi]

I can confirm in my experience. The reset from the settings has corrected the problem and it has not returned as yet