Please wait - blue screen

[Super+Anthony]

Hi all

Love stream - an upgrade from Sky q.

 Quick question, every time I open up stream for the first time each day, I keep getting blue screen saying please wait

 Sky have been very helpful and told me this shouldn't happen. Does anyone else get this?

[MarkGoldsmith]

Hi @Super+Anthony it's worth checking that networked standby more is set to ON and overnight power saving mode is set to OFF in the settings.

The puck can take a few minutes to wake up after it's been in standby and for successfully connect to the internet. Having the settings set this way should significantly speed that up, I know it worked for me.

[Super+Anthony]

I do have it on those settings, thank you @MarkGoldsmith 

Sky are being very helpful and looking into the issue. It can take around 10 mins to clear the screen and get to the home menu. Hopefully they can fix it

[lettice]

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@Super+Anthony wrote:

I do have it on those settings, thank you @MarkGoldsmith 

Sky are being very helpful and looking into the issue. It can take around 10 mins to clear the screen and get to the home menu. Hopefully they can fix it

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Ten minutes sounds a long to me for it to connect up from standby.
Are you seeing the not connected logo on screen, where for a brief time its not finding your internet connection or just the words 'please wait' ?

Not seen this on either of my pucks in the three months I have had it. One puck is on ethernet, the main lounge one on wifi.
I do have the network standby set to ON and overnight standby OFF.

Might be worth doing a power reset of the puck, leaving off power for about 30 seconds.
Its seen as a good ploy to do this once a week for each puck, just to reset any cache etc. 

I tend to do this once a week power reset for all my similar devices, like Smart TVs Chromecast, Roku etc.

[Super+Anthony]

Thanks @lettice i have done all that. Don't worry, will just wait to hear back from Sky. It's just saying please wait bottom left corner

[MarkGoldsmith · Accepted solution]

@Super+Anthony if you press the home button when the "please wait" message is shown is that forcing it to then load the Home Screen?

I've seen this in the past (rarely) and when I press the home button again it all loads as expected.

Hopefully Sky can get to the bottom of it for you, or at least send a replacement puck and see if that helps.

[Super+Anthony]

No nothing happens and it only happens like this the first time I start it in the day. I love stream though, better than Q

I have emailed Sky and have spoken to them on this and they been very helpful. I hope they can send me a new one

[Super+Anthony]

@MarkGoldsmith I spoke to a helpful individual and even though it's happened daily, I need to monitor it for another week. It was mentioned that everything is running properly!!

[Super+Anthony]

@MarkGoldsmith Thank you for the advice. Yes that worked this morning. As you mentioned I just pressed the home button twice. But is this not good for the system if it's trying to do an update or something?