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This discussion topic has been answered Discussion topic: Playlist programs unwatchable

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This message was authored by: MikeR2

Message posted on ‎08 Apr 2026 08:10 PM

Playlist programs unwatchable

My puck is connected by wifi currently, but ethernet gives the same results.  I can watch broadcast channels without problem but playlist programs are plagued by "please wait for your program to load" followed shortly by "technical error. please try later". A 45 minute program took 65 minutes and some foul language to watch.  Switching off or to standby doesn't help.

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Message posted on ‎12 Apr 2026 02:08 AM

Re: Playlist programs unwatchable

A hard reset cured the problem.  It also made others in that PINs and passwords had been mislaid.  All good now.

 

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Message posted on ‎08 Apr 2026 08:14 PM

Re: Playlist programs unwatchable

Posted by a Superuser, not a Sky employee. Find out more
@MikeR2 wrote:

My puck

Hi @MikeR2   Do you mean your Sky Q Mini box? Pucks are used with Stream or have you posted in the wrong community.

Welcome to the Sky Community Forum

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Message posted on ‎08 Apr 2026 08:20 PM

Re: Playlist programs unwatchable

Sorry, basic newbie error! Forgiveness and understanding please.

 

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Message posted on ‎08 Apr 2026 08:22 PM

Re: Playlist programs unwatchable

Posted by a Superuser, not a Sky employee. Find out more

@MikeR2 

I have moved your post to the Stream board. 


▪️ I AM NOT A SKY EMPLOYEE ▪️

NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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Message posted on ‎08 Apr 2026 08:29 PM

Re: Playlist programs unwatchable

Posted by a Superuser, not a Sky employee. Find out more

@MikeR2  Your duplciate thread you created has been removed also.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎12 Apr 2026 02:08 AM

Re: Playlist programs unwatchable

A hard reset cured the problem.  It also made others in that PINs and passwords had been mislaid.  All good now.

 

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