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This discussion topic has been answered Discussion topic: Playlist not playing what we recorded

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Avatar for Simon355
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This message was authored by: Simon355

Message posted on ‎01 May 2026 08:23 PM

Playlist not playing what we recorded

We added a series to the playlist which was on itv 2 but when we went to watch it was making us sign into and pay for hayu to watch it 

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Avatar for mikealanr
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Message posted on ‎01 May 2026 08:39 PM

Re: Playlist not playing what we recorded

Posted by a Superuser, not a Sky employee. Find out more

Hi @Simon355 

 

Playlist doesn't record (some sky channels cloud record) but it acts as a bookmark system. Some broadcasters have the rights to air a show, but not have the rights for on demand.

 

If a show is available via more than one provider there should be a play with button available in the program information screen.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

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Avatar for mikealanr
Level 12 icon
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Superuser
This message was authored by: mikealanr Answer

Message posted on ‎01 May 2026 08:39 PM

Re: Playlist not playing what we recorded

Posted by a Superuser, not a Sky employee. Find out more

Hi @Simon355 

 

Playlist doesn't record (some sky channels cloud record) but it acts as a bookmark system. Some broadcasters have the rights to air a show, but not have the rights for on demand.

 

If a show is available via more than one provider there should be a play with button available in the program information screen.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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