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Discussion topic: Play from start option gone on STV

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This message was authored by JazTheTim This message was authored by: JazTheTim

Play from start option gone on STV

Hello. 

 

As in the title, the option to restart is simply missing on STV 

It's there on other channels. 

I've rebooted box etc. No change. 

I'm watching the chase and the option to restart is simply not available. Pic below 

 

 

1000002083.jpg

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This message was authored by mikealanr This message was authored by: mikealanr

Re: Play from start option gone on STV

Posted by a Superuser, not a Sky employee. Find out more

Hi @JazTheTim 

 

It's either an issue with the metadata or with Sky's cloud recording. The best option is to report it to viewer relations (their email is: viewerR@sky.uk) who will get the correct team to investigate.

 

MikeAlanR

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Play from start option gone on STV

Posted by a Superuser, not a Sky employee. Find out more

@JazTheTim At least. you resolved your other STV issue a couple of day ago.

 

The problem of STV losing the watch from start has occurred before.  See the following thread from last year which may give you some information.  STV Watch from start not available.

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JazTheTim
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This message was authored by JazTheTim This message was authored by: JazTheTim

Re: Play from start option gone on STV

@mikealanr will do.

@Fothergill1 yeah. Seems like the stv app needs work. 

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