13 Dec 2024 07:15 PM
Fairly recent Sky and all has been going well until recently. Over the past few weeks we keep getting pixelation at random times, after which the picture freezes and we have to turn off/reboot. We have been resetting the puck, turning off TV and puck and eventually having to turn off the WiFi. Why do we have to keep doing this at least once a week? Should we be asking for equipment to be exchanged?
13 Dec 2024 09:07 PM
Definitely try new equipment. If that doesn't work then your current setup doesn't work very well for Sky Stream (it's very sensitive to WiFi stability and different kinds of interference) and you may need something else.