Hi @Russhyldon
There is a known issue which will be resolved by a software fix (see: https://helpforum.sky.com/t5/Sky-Glass-Live/Last-few-days-technical-fault-with-channel-disney-plus-e...). However it is worth checking that it's not connectivity related as these can also be symptoms of poor quality connectivity.
Sky say you need 25Mbps for HD and 30Mbps for UHD. You can check the speed your puck is getting by opening netflix > left hand menu > get help > connection check.
It would be worth running this a few times throughout the day and take an average.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
