Pixalating after watching ITVX

[Jw5210]

I have noitced that whenever I stop watching ITV x and go back to normal TV the screen is pixalating constantly and only solution is to unplug it and wait then plug it back in - very frustrating

[Deedee36]

@Jw5210  I was just about to post the same thing,I've noticed this from yesterday 

@KevNewMedia 

[BenJoBanjo]

ITVX is a notoriously memory hungry app. 
Do you fully exit and close the app when you're finished with it or just press the home button to get back to the Sky OS Home Screen? 
It's always worthwhile fully quitting apps when you've finished using them otherwise they stay open in the background on Sky's servers, potentially slowing things downs and causing pixelation on other content. 

[Deedee36]

@BenJoBanjo  I've fully closed the app

[Stephen+Mourton]

@Jw5210 @Deedee36 Another thing you can try, if not already, is go into Settings and then System management and do an app refresh, it does take a few minutes, once done go back in and do a reset (not factory reset) and see if that helps.