Picture problems

[Louise2711]

Picture keeps freezing problems constantly with watching tv 

[Angel_Aka]

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@Louise2711 wrote:

Picture keeps freezing problems constantly with watching tv 

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Have you checked the broadband speed being received by your puck? Run a network check from the get help menu on the Netflix app to find out. You need a stable minimum of 25Mbps but preferably a lot more. 

[Stephen+Mourton]

@Louise2711   Also check where your puck is positioned.  Ideally it should stand alone not touching anything with at least 6 inches of space all around it.   

[martswain]

Are you connecting via WiFi or ethernet cable?

If on ethernet turn of WiFi in the puck settings menu.

The puck does need a stable WiFi connection but will quite happily run HD content with 8 Mbps of bandwidth.

Placement is not crucial if on ethernet, but if using WiFi then try to place it with minimal devices or walls/floors between it and the router.

Best to report what the Netflix network check reports before doing anything else.