Picture pixelation

[Sbl15789]

I've just started watching penguin and both times now the picture starts pixelating frequently only for a second but happens every 5-10 seconds maybe it will last 30 seconds at a time before doing it again. I have to restart the puck to get it to work every time.

Example:

https://drive.google.com/file/d/1OAZz_kt2250KeOHfk2y_ntkV0pKVotCe/view?usp=drivesdk 

[Tom-W19]

Hi @Sbl15789 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147