Discussion topic: Picture freezing on tv
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Message posted on 08 Jun 2024 04:51 PM
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Picture freezing on tv
Have Sky broadband and LG tv. All channels work well except when watching live sports on Discovery where picture freezes or breaks up every few seconds
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Message posted on 08 Jun 2024 04:53 PM
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Re: Picture freezing on tv
@Jim1818 wrote:Have Sky broadband and LG tv. All channels work well except when watching live sports on Discovery where picture freezes or breaks up every few seconds
Hi @Jim1818
@what internet connection have you got and what speed are you getting on your puck ..... you can find this in the Netflix app in the get help section under check connection
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
Message posted on 08 Jun 2024 04:59 PM
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Re: Picture freezing on tv
Then following is skys recommendation
if you have other bandwidth heavy devices running the same time they could affect the below
The minimum speeds recommended by Sky are as follows:
HD = 25mbps
UHD = 30mbps
HD + 1 puck = 30mbps
UHD + 1 puck = 35mbps
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
Message posted on 08 Jun 2024 06:44 PM
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Re: Picture freezing on tv
I'm afraid I am useless at the technical stuff. I bought Sky fibre 100 a couple of months ago and was told that would be more than adequate for my needs. I have nothing else running and the service checker says everything looks good at 510 Mb/s. Sky sport runs perfectly and Discovery is also fine except for live sport which is unwatchable although it works fine on my tablet.
Message posted on 08 Jun 2024 06:56 PM
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Re: Picture freezing on tv
@Jim1818 wrote:I'm afraid I am useless at the technical stuff. I bought Sky fibre 100 a couple of months ago and was told that would be more than adequate for my needs. I have nothing else running and the service checker says everything looks good at 510 Mb/s. Sky sport runs perfectly and Discovery is also fine except for live sport which is unwatchable although it works fine on my tablet.
Try
1. pulling the plug from the mains for 10 minutes
if that doesn't work
2. in the sky puck settings there is an option to "refresh apps". This works in the background over a few hours
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
Message posted on 08 Jun 2024 07:00 PM
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Re: Picture freezing on tv
Ok I'll try that thanks.
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