@Smiler75 wrote:
Hi is anyone having issues with picture freezing on sky stream also look's like I'm watching in sd sometimes just checked my broadband that's ok the puck is wired 1 gig broadband speed
Check that you have turned WiFi off on the puck's network settings. Sometimes it can switch itself back on and will try to use that instead of ethernet.
Try a reboot of the puck - turn it off at the wall for a minute then power back on.
Check the speed the puck is actually receiving by opening the Netflix app, navigate to the get help menu and run a network check.
