Picture buffering or pixelated?

[Phil173]

When watching sport on several channels the picture is buffering pixelated. I've turned internet and sky puck off for several minutes and it has made no difference. I've also completed all the checks the my sky app asked me to do

[martswain]

Almost all buffereing and pixellation issues are  caused by internet speed and stability issues, especially if using a WiFi connection between router and puck.

What speed is your incoming broadband to the home.

What is the Netflix connection check reporting?

[Fothergill1]

Hi @Phil173One of the main reasons for freezing is the quality and speed of the Wi-Fi signal being received at the TV/puck and not that being received at the router.  This can be checked with the Netflix App (Get help > Check network) and is often much less than you might expect. The minimum speeds  recommended by Sky are as follows:

HD = 25mbps

UHD = 30mbps

HD + 1 puck = 30mbps

UHD + 1 puck = 35mbps

These speeds assume you have nothing else using up wi-fi bandwidth.

If your speed at the TV is borderline try connecting via Ethernet cable. If this is not practical you can use powerline adapters (about £30 at Amazon). Note the Ethernet port on the Glass TV (& pucks) only supports 100mbps so don't waste money on the more expensive 1gb powerline adapters