20 Jan 2025 10:43 AM
Hello all,
I have had Sky Stream for over a year, I've not had any issues with it until recently. Now, after watching tv for a few minutes the connection drops out and will not reconnect unless I factory reset the puck. I have now resorted to factory resetting the puck each time I'm wanting to watch TV which is such a pain! I have spoken to both sky and my WiFi provider, they are both blaming each other. I really want this resolved and am not sure what to do next, please help!!
20 Jan 2025 12:33 PM
@Beckylouisejune wrote:Hello all,
I have had Sky Stream for over a year, I've not had any issues with it until recently. Now, after watching tv for a few minutes the connection drops out and will not reconnect unless I factory reset the puck. I have now resorted to factory resetting the puck each time I'm wanting to watch TV which is such a pain! I have spoken to both sky and my WiFi provider, they are both blaming each other. I really want this resolved and am not sure what to do next, please help!!
Who is your broadband provider?
20 Jan 2025 12:34 PM
Talktalk
20 Jan 2025 12:41 PM
If you are connecting via WiFi can you try connecting via ethernet cable instead (remember to turn off WiFi on the puck's network settings) and see if that makes any difference?