Picture Intermittently Pixelating - Many Channels

[Jason+Golding]

@MohsinAwan @Let us know how it progresses mate 

[MohsinAwan]

@Super+Anthony I've cancelled sky stream , they've refunded me my sports subscription for the period with sky stream. Going back to satellite. They don't have any estimate or timeline to when the issue with sky stream will be resolved and their stream broadcast is glitchy on virgin , now or anywhere else so didn't really have much of an option but to return to satellite until they fix this which in how many years 😂 who knows. Their Sky q boxes pixelate too on the native apps 😂 but am ok with that as I don't use sky for netflix or other apps use my TVs UI but apart from that , my glitchy sky sports days are behind me now so all good 👍 i'd suggest not to put up with this and complain to them as you're not receiving service on stream that you are paying for that and if they can't provide service, they shouldnt be charging you for it and now mysteriously this post will be deleted by one of their moderators in the name of community guidelines 🤷

[dormouse]

It is now a month since @KevNewMedia posted the 'Answer' and implied it would be updated . Pixelation on every single UHD football game I watch. It simply is not good enough for the price we all pay.

Can we have an update please??

[ljmm1967]

So far so good, my channels on sky stream are watchable again, but who knows how long this will last. 

[Dave6018]

So, I've also been having a similar issue. Sky simply blames it on my broadband since it's with Virgin Media. However, all my channels were fine except for the Sky Sports channels. First, I ran a continuous ping test on my broadband, and there were zero dropped packets, so my broadband is fine. Then, I thought I would tether to my mobile (I get 100+ Mbps), but I had a similar issue. So I reset my box, and all the artifacting disappeared. Could it have been a botched software update?

[ljmm1967]

Was told yesterday by Sky employee that it's an after effect of that massive Microsoft outage and the patches sent out to theses boxes just didn't seem to be working. The updates didn't work automatically and made to be done manually. 

[Dave6018]

I have factory reset one box, and I have a second one that I have reset so I can see, but Sky will still evade the issue and say it's the broadband. When I mentioned the buffering issue, the tech bloke advised me that it's because my router is configured for two SSIDs. But if the bloke I spoke to had really thought about what he had said, he would realize that if you live in a terraced house, semi, or apartments, you're always going to get more than one SSID. Then he denied that the box had a software update!! Do you know what really annoys me the most? People have dodgy Firesticks that work better than my legitimate setup!! How can it be that I pay 720 pounds a year for a service that is worse than somebody who has an illegal stick!! If I didn't have morals, I would go the dodgy route; it's cheaper and less hassle.

[Super+Anthony]

Still terrible pixelation on UHD and watching the tennis Saturday morning at 08.48. Happening so often

Also on the latency channel, 922. Sound is not synching and also the commentary keeps changing in volume

[Neil+Essex]

@MohsinAwan 

Yeah since I went back to q everything has been a lot smoother. Haven't seen pixelation issues once .

[Dave6018]

Since I reset both boxes, all the issues I've had are gone, 

[Super+Anthony]

I was offered to go back to Q, but it means I have to closed my current stream account before getting Q back, and therefore being without Sky for a period of time, which is frustrating @Neil+Essex 

[DantheSwan]

@ljmm1967 That's the biggest load of baloney I've heard all month and I hear a lot of nonsense, it has nothing to do with anyone else except Sky, the issues have been there for years, I remember audio issues back when I had my o,d Sky box, they couldn't fix it back then so just refunded everyone their entire sub costs after a 120+ page thread 

These people don't know what they're doing at the best of times, I wish they would make progress so my Deadlock case can get resolved and my entire sub costs refunded for the second time 

[squareeyeschris]

@KevNewMedia to post yesterday but got this: "Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied."

Reviewed and submitted again but same result. Could not post anything after that.

Edit: Seems OK today

[Bazlowski]

Just had some friends over to show off my new home entertainment set up, & the one thing they all said was, the persistent screen tearing completely ruined the whole experience. Not a great advert for Sky. None of them will be rushing to sign up anytime soon, that's for sure.

[Neil+Essex]

Oh right , I got lucky as I still had the equipment, so it was just a case of reactivating the q account . I guess u sent the box back ? @Super+Anthony