@squareeyeschris wrote:
@MarkGoldsmith
If you had read this thread you would see that I'm not alone in this.
NOT a Sky employee? You sound like one.
Not helpful
@squareeyeschris in my previous comment i was replying to the point essentially implying the cause of all issues like this was the lack of memory on the stream pucks and the client server architecture that Sky use , for which there is no factual evidence of. Typically when there are issues with that part of the setup ( as we have seen in the past) it affects practically all customers and there are hundreds and hundreds of complaints on the forum.
The reason i made that comment was for the benefit of anyone in the future who happens to come across this thread, as for the Sky community to be useful for Sky customers the threads posted on here should be as helpful and useful as possible. I wasn't in any way trying to imply that the particular issue you are suffering from isn't a Sky issue i was just making the point that people shouldn't just assume its always a Sky issue.
As @lettice has indicated, the best thing to do is report issues like this to the Viewer Relations team which as much information as possible (time of issue occuring, programmes you are seeing it on etc).
Also you may wish to read this which explains who superusers are: https://helpforum.sky.com/t5/Superusers/bd-p/meetthesuperusers. All sky staff on this forum are clearly marked with a Sky badge so customers can tell which correspondance can come directly from Sky on here.
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Discussion topic: Picture Intermittently Pixelating - Many Sky Branded Channels
