Picture Intermittently Pixelating - Many Channels

[Super+Anthony]

@MohsinAwan I know, it's hugely inconvenient and frustrating. 
2 more at 22.05

[Bluegiraffe]

Again

Black image after pixelation on ITV 1 during the chase

- 3 times in 30 mins today
- Ethernet connected puck
- No issue with internet speed checked on Netflix app - 55 mbps
- continuous pixelation during the show as well

Sky? Hello?

[MontSky22]

I have been moaning about this for what seems months now on twitter, my download is over 200mb on wifi faster on ethernet and SKY are blaming my broadband, yet if i connect same apps, Apple, Disney Iplayer through amazon firestick everything is perfect

Looks like it iwll be a goodbye from me..... im not spending £50 amonth to have this continual disruption

[Uniform576]

No ifs, No buts, Completely unacceptable! 

[MontSky22]

im having it every 2 mins when its bad

seems worse on movement or transitions and have it on many channels, live tv and indepent apps not to mention SKys own tv channels

[Super+Anthony]

My WiFi is over 500MBPS and I agree it's very poor @MontSky22 

[billbir]

ITV News and BBC news both broke up and completely blacked out about 10.05 pm tonight. Some programmes almost unwatchable. Not a broadband issue as getting 313 mb/s.

[Bluegiraffe]

Having a brief look around I think this is likely one of the discussions with the higest number of posts (next to the audio sync issue, which is also ongoing and ridiculous in this day and age) The annoying thing is that this discussion is marked 'Answered'  (in October) but clearly this is an ongoing issue.

Can we please have some feedback from a Sky employee on the actual status and whether this hads been escalated in any way?

SInce 17:00 this afternoon I think we have been kicked to a black screen no fewer than 8 or 9 times, on various channels, Channel 4, ITV1, HGTV, BBC and Discovery.

Bluegiraffe

[Super+Anthony]

Agree completely, but do doubt they might say it's all to do with the ISP and our networks @Bluegiraffe 

[squareeyeschris]

For those interested - you may find this and other articles on this website useful towards understanding how video streaming works.

https://www.cloudflare.com/en-gb/learning/video/what-is-video-cdn/

[MontSky22]

Have you sent this to sky? Might help them lol

[MontSky22]

Hi Chloe

With so many people suffering this and being mentioned daily how can you mark this issue as closed?

[MontSky22]

ill try again

@Chloe-W22 with so many people continuing to have this issue, how it can be marked as answered?

There clearly isnt a suitable answer?

THanks 

montsky

[Bluegiraffe]

I suspect your're right, interestingly enough, Sky is my ISP - so theres that 🙂

Bluegiraffe

[squareeyeschris]

Netflix having their own problems live streaming it seems.