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Discussion topic: Paying for a puck that's not been received

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Claire.H
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Paying for a puck that's not been received

‎20 Mar 2023 06:33 AM

Hi hope this finds everyone well. Is anyone else paying for a puck that they've never received?  I'm trying to get in touch to discuss this but having no luck getting through, as I'm at work and can't hang on to the line.  Does anyone have an email I could use to contact someone. Thanks Claire 

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Daniel0210
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Superuser
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Paying for a puck that's not been received

‎20 Mar 2023 06:41 AM

Posted by a Superuser, not a Sky employee. Find out more

@Claire.H 

Sky don't use email as a general method of communication but I'll move your post to the more appropriate Sky Glass board. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Chrisee
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Superuser
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Re: Paying for a puck that's not been received

‎20 Mar 2023 07:35 AM

Posted by a Superuser, not a Sky employee. Find out more

@Claire.H Mistakes happen and things get lost it is unfortunately pretty inevitable in any large business.. Given only Sky can sort this for you I have escalated thiscto a Sky team who should send you an invitation to an online chat through the forum where a chat button will appear. Hopefully they will be able to sort your issue.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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Addie15
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Re: Paying for a puck that's not been received

‎20 Mar 2023 08:19 AM

Posted by a Sky employee

Hi there, thank you for escalating this. We have sent an invite to Claire.H.

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Lisa-P1987
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Re: Paying for a puck that's not been received

‎22 Mar 2023 08:58 AM

Posted by a Sky employee

We are still looking to help you Claire.H. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert
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