Hi @Lollipop69
This is a customer helps customer community, your not talking to Sky. Sky bill in advance not arrears. This information may be helpful: https://www.sky.com/help/articles/bills-and-payments-sky-glass-first-bill
How your Sky Glass / Sky Stream bill works
Your Sky Glass / Sky stream services are charged a month in advance. Your bill provides a breakdown of each subscription and the period covered.
One-Off Charges: Any additional charges, such as Sky Store rentals, or Sky Box Office events, are billed in the following month. For example, purchasing a movie through Sky Store will be added to your next month's bill.
Your first bill
- Billing starts: Once your services are activated
- First payment due date: 3 days after activation
- Payment amount: TV subscription (a month in advance) + TV credit agreement (monthly repayment, if you’re paying for a Sky Glass TV in monthly instalments)
For example, if you ordered on the 10 March and activated on the 15 March, your first bill payment will be taken on the 18 March. This payment covers the period from 15 March to 14 April, which includes a month in advance.
Your first payment might be collected slightly later if the date falls on a weekend or Bank Holiday, or if you're paying by Direct Debit.
MikeAlanR
---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
