Not sure what you have already tried to fix the issue.
Try a restart of your Sky Stream puck.
Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete.
Restart your broadband router.
Do an apps refresh:
- Press Home on your Sky remote, then select Settings
- Press System management then Resets and updates and finally Refresh apps.
- You'll see a message that says, 'Your apps are being refreshed'.
- Press Dismiss to return to normal viewing
The refresh can take 24 hours to complete.
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