Paramount plus not account gone since moving to stream

[Dallybally]

Hi. I just swapped Q to stream but now paramount plus has basically closed my account, I can't get in on anything. I've still got sky movies so should it not just work?

[Fothergill1 · Accepted solution]

Hi @Dallybally

When you move from Sky Q all your Marketplace subscriptions are cancelled so you have to re-register (see the following link):

https://www.sky.com/help/articles/sky-marketplace-upgrade

You should be able to re-register as follows:

Go to the bottom of the home page and select the following : MySky / your products / (enter your PIN) / App Subscriptions 

Select App subscriptions / Current / and then Paramount + Monthly. Hopefully it will say £0 per month as you have Sky Cinema.  If so select Activate subscription. 

Also, see the following link: 

https://www.sky.com/help/articles/sky-marketplace-subscribe-to-paramount-plus

NB - It is exactly the same procedure if you want to sign up to Discovery +

Good luck 🤞

[Dallybally]

It worked with "get paramount+" in the app too, thanks a lot, it linked back to my original paramount account now.