PUCK

[1954eamonn]

1. can any one tell me why on my sky puck it has just started to stop playing half way through a film or series program and have to come out and restart, also have to turn of if want to watch any think on BBC iPlayer and leave and then turn on

[1954eamonn]

1. can any one tell me why on my sky puck it has just started to stop playing half way through a film or series program  on Netflix and on have to come out and restart, also have to turn of if want to watch any think on BBC iPlayer and leave and then turn on

[Chrisee]

@1954eamonn the most common cause of a Stream puck stopping part way through a programme is an issue with data delivery. Where they are connected by WiFi it is not just important thst there is sufficent bandwidth as you also need a signal free from interference. Wifi interference is a common issue and can be caused by a neighbour's network being on the same or adjacent wifi channel but can also be caused by your other wireless kit aand in some cases by other electrical kit if they cause sparks etc.

Improving thecWifi signal level will help and simple steps likemaking sure tge router and the puck are out in the open can help a lot. Hiding pucks behind wall mounted TVs is a common cause as TVs contain metal thst blocks the signal. If it is possible using an ethernet cable from the router to the puck is the best solution.

[1954eamonn]

It is in the open and worked fine when I got if just started to play up now on Netflix and bbc IPLAYER

[martswain]

How many other devices are using your connection?

What speed does the Netflix network test return?

[MarkGoldsmith]

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@1954eamonn wrote:

It is in the open and worked fine when I got if just started to play up now on Netflix and bbc IPLAYER

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That would certainly imply that perhaps something now has started to cause the WiFi interference that @Chrisee has mentioned. There are numerous things that c an cause this.

The only way to test that is the cause is to connect via Ethernet, go into the device settings and disable the WiFi and then reboot the device by unplugging it for a couple of minutes to ensure that the disabled WiFi setting has been picked up.

[1954eamonn]

I use Ethernet all the time have done since I git it about 2 months ago 

[Chrisee]

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@1954eamonn wrote:

I use Ethernet all the time have done since I git it about 2 months ago 

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@1954eamonn it would have been helpful to mention that in your first post. Check that Wifi is still turned off as it has been known for pucks to revert to using Wifi. 

[martswain]

@1954eamonn  and your Netflix test ?

What speed is the incoming broadband connection ?

How many users online at the same time ?