PUCK looses network after standby

[Pompey+Lad]

Ethernet connected & after blue screen advising WiFi (which is deselected) needs configuration, ethernet connects. Works perfectly until pressing standby then the whole process begins again.

Gb network no issues elsewhere. 2 Pucks behave the same.

[mikealanr]

Hi @Pompey+Lad 

Make sure WiFi is off in the network settings. Also go into Settings > startup and standby> turn networked standby mode ON.

MikeAlanR

[Fothergill1]

@Pompey+Lad  I see you are connected by Ethernet so in addition to the advice already given by @mikealanr ensure that Wi-Fi is turned off in settings > Network > advanced settings.

[Pompey+Lad]

Neither of the above made any difference.

[Dazzasky]

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@Pompey+Lad wrote:

Neither of the above made any difference.

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I've escalated your post to Sky @Pompey+Lad keep an eye out for a chat bubble from them 

[Tom-W19]

Thanks for escalating. We've sent an invite to @Pompey+Lad.

[Pompey+Lad]

I've not been contacted yet

[Dazzasky]

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@Pompey+Lad wrote:

I've not been contacted yet

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I've escalated your post again to Sky. Keep an eye out for a chat bubble. @Pompey+Lad 

[lettice]

@Pompey+Lad 

To help you with your escalation, here is how it works:
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[Pompey+Lad]

Can we caht after 10.00 please ?