Hi @Pickle1-
Power it off at the mains > reboot your router >wait for it to reconnect > power puck back on.
If this continues to happen you will need to post more information such as your ISP, broadband speed and the speed your puck is getting (by running a netflix speed test (netflix > profile pic > get help? > Connectivity check)).
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
