Have you called back to ask why ? , could be several reasons , give them a call.
FTTP 1GB (930D/115U) | Netgear GS108 Switch | Cat5e Wired
2x Sky Stream Pucks | 2x Hisense 55" UHD | 1x Sony 42" HD
Sky Ultimate + Cinema + Whole Home | Max/Netflix/P+/Disney+
(Just a customer helping customers. I do not work for Sky.)
