Nothing coming on the tv

[Shane361]

It's saying everything is fine but won't play anything on my tv and keeps kicking us of 

[Daniel0210]

@Shane361 

What TV platform do you have? What's happening when you try to view anything?

[Shane361]

everything is on the box N tv just when a click on say itv keeps coming up loading but don't come on internet is working on everything else just not the tv 

[nolte]

---

@Shane361 wrote:

everything is on the box N tv just when a click on say itv keeps coming up loading but don't come on internet is working on everything else just not the tv 

---

are you on sky stream, sky glass, sky q, or sky+hd?

[Shane361]

Sky stream Netflix and every other app works just fine but no channels will load 

[lettice · Accepted solution]

Would suggest trying a restart of your Sky Stream box if you have not yet.

Go to Settings>Systems Management>Resets & Updates
Select Restart device

Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

[Helenbyles]

Not working 

[Helenbyles]

Done all that still not working 

[Mark39]

---

@Helenbyles wrote:

Not working 

---

You'll need to provide details if you want the Community to try to help. 

[Helenbyles]

Turn telly on saying no signal check cables done all that nothing it won't let me do anything 

[Mark39]

---

@Helenbyles wrote:

Turn telly on saying no signal check cables done all that nothing it won't let me do anything 

---

Restart your Puck by switching off at the plug for 5 minutes. If you've done that already, tell us what the 'all that' is that you've also tried. No point wasting time suggesting things you've already tried.

[Graeme-D]

I had the same issue over lunch time , network tab on the puck said no connection to SKY, certainly was not my broadband as I am on a gigabit conenction with no down time or blip detected. Sky status page showed nothing, but there was definitly a 5 minute gap where nothing would load on the puck landing page. Since the last SKY update a few weeks ago, all of my pucks have become very unstable, haing to unplug and plug in again at least 3 times a week now.