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Discussion topic: Not working

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This message was authored by: SkyTV6

Not working

Ever since my sky stream puck was delivered I've had issues with it crashing everytime I try to watch TV or click on an app and the screen goes black. Remote doesn't work everything stops so I have to turn the box off and on again. Once I've done that same thing happens and when I try to watch TV is tells me there is a technical issue!!

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This message was authored by: MarkGoldsmith

Re: Not working

Posted by a Superuser, not a Sky employee. Find out more

@SkyTV6 wrote:

Ever since my sky stream puck was delivered I've had issues with it crashing everytime I try to watch TV or click on an app and the screen goes black. Remote doesn't work everything stops so I have to turn the box off and on again. Once I've done that same thing happens and when I try to watch TV is tells me there is a technical issue!!


Open the Netflix app on the Sky Steam puck, and check what download speed the puck is getting by going to Get Help -> check your network.

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