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Discussion topic: Not connected to Internet

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This message was authored by: lettice

Message posted on ‎18 Apr 2026 10:42 AM

Re: Not connected to Internet

Posted by a Superuser, not a Sky employee. Find out more
@Digitallyinept wrote:

Well, Sky suggested it is a connectivity issue!!! and after a brief conversation decided to end it, so left with no help from them. 

The next day sort of out of the blue EE contacted me with an offer to increase my broadband to 100 mbps, for an extra £3 per month, from the 7th of May, so I shall see if anything changes?

Sounds good.

Hope the broadband upgrade helps to  solve your issue.

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This message was authored by: Digitallyinept

Message posted on ‎27 May 2026 08:53 AM

Re: Not connected to Internet

Update? EE didn't contact me regarding the upgrade to my Internet, so I phoned them, they sent a 4g hub to try ,long story short I've arranged to return it, 10 mbps at best! I truly believe that my Internet is not the problem it meets sky's requirements. 

Sky puck has a lot of bad press on many issues, I just want a reliable product for my money. 

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