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Message posted on ‎30 Dec 2025 11:32 AM

Non delivery

I ordered a puck last week and ordered was confirmed but still no idea of when it will get delivered. I know its been christmas period but they're usually quick. Anyone else waiting on orders
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Avatar for lettice
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This message was authored by: lettice Answer

Message posted on ‎30 Dec 2025 11:40 AM

Re: Non delivery

Posted by a Superuser, not a Sky employee. Find out more

Because of the bank holidays, it may be delayed a few days.

 

You can check the progress of your order within your MySky and will receive a text and email from DPD or Royal mail once it is on its way.

 

If you have not heard anything tomorrow morning, would suggest using the chat or help options under 'No, I still need help', in the delivery help page link below

 

https://www.sky.com/help/sky-tv/sky-tv-stream/delivery-and-returns-sky-stream/delivery-sky-stream/ar...

 

 

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎30 Dec 2025 11:38 AM

Re: Non delivery

Posted by a Superuser, not a Sky employee. Find out more

@Nickis27  What does your order tracker show?  https://www.sky.com/ordertracking

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Avatar for lettice
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Superuser
This message was authored by: lettice Answer

Message posted on ‎30 Dec 2025 11:40 AM

Re: Non delivery

Posted by a Superuser, not a Sky employee. Find out more

Because of the bank holidays, it may be delayed a few days.

 

You can check the progress of your order within your MySky and will receive a text and email from DPD or Royal mail once it is on its way.

 

If you have not heard anything tomorrow morning, would suggest using the chat or help options under 'No, I still need help', in the delivery help page link below

 

https://www.sky.com/help/sky-tv/sky-tv-stream/delivery-and-returns-sky-stream/delivery-sky-stream/ar...

 

 

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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