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Discussion topic: No tracking for Sky stream puck delivery

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This message was authored by: Leoluna123

Message posted on ‎24 Apr 2025 07:27 PM

No tracking for Sky stream puck delivery

Hi little confused with sky orders theses days,

 

Order placed for sky stream over the phone was advised that pucks are delivered next working days to my post code, I can't see any tracking details and my account only says waiting to activate the service. 

 

 

Any ideas why this is? 

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Avatar for GD1
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Superuser
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Message posted on ‎24 Apr 2025 07:39 PM

Re: No tracking for Sky stream puck delivery

Posted by a Superuser, not a Sky employee. Find out more

@Leoluna123  Once the stream puck is dispatched you'll get an emal with a link to the DPD website to track your order.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Leoluna123

Message posted on ‎24 Apr 2025 07:41 PM

Re: No tracking for Sky stream puck delivery

Thanks, so presume dispatch normally takes a few days then? 

 

 

Sorry been a while since I have been with sky. 

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Message posted on ‎24 Apr 2025 07:45 PM

Re: No tracking for Sky stream puck delivery

Posted by a Superuser, not a Sky employee. Find out more
@Leoluna123 wrote:

Thanks, so presume dispatch normally takes a few days then? 

 

 

Sorry been a while since I have been with sky. 

Order confirmed: Delivery date*:
By 9pm Monday – Thursday Next day
After 9pm Monday – Wednesday 2 days
After 9pm Thursday – 3pm Sunday Monday
After 3pm Sunday Tuesday
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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