Hi @CathyD59 If you puck has developed a software glitch running through the restart procedure may resolve it. Go to Settings > System Management > Resets & Updates > Restart device. It takes about 3 minutes to completely reboot. You will have a blank screen for a couple of minutes before the Sky logo appears so don’t panic when you first start the process.
If this doesn't help call SKy Custromer Services for some more troubleshooting.
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