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This message was authored by: MC69

No sound on sky atlantic

I am trying to watch a programme on sky Atlantic and there is no sound.  Sound fine on other channels


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This message was authored by: Fothergill1 Answer

Re: No sound on sky atlantic

Posted by a Superuser, not a Sky employee. Find out more

@MC69  After reading your post I have just checked Sky Atlantic on my Stream puck and it worked exactly as expected with perfect sound.  This would indicate that the issue is at your end so I would suggest rebooting your Puck in case it has a minor software glitch.

 

TO do this just unplug it for a minute and then plug it in again.  It will take about a minute to reboot.

 

Good luck 🤞

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This message was authored by: Fothergill1 Answer

Re: No sound on sky atlantic

Posted by a Superuser, not a Sky employee. Find out more

@MC69  After reading your post I have just checked Sky Atlantic on my Stream puck and it worked exactly as expected with perfect sound.  This would indicate that the issue is at your end so I would suggest rebooting your Puck in case it has a minor software glitch.

 

TO do this just unplug it for a minute and then plug it in again.  It will take about a minute to reboot.

 

Good luck 🤞

------------------------------------------
If my post (or any other) has solved your issue please mark as an "Answer" as it helps others identify the solution

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