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Discussion topic: No sky channels

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This message was authored by: STW1968

Message posted on ‎18 Apr 2026 09:29 AM

No sky channels

On tv screen when I switch to sky the message says check device power. I have tried switching everything off and nothing has worked

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎18 Apr 2026 09:33 AM

Re: No sky channels

Posted by a Superuser, not a Sky employee. Find out more

@STW1968  That doesn't sound like a Sky Stream puck message but a message from your TV, have you checked the correct HDMI input has been selected.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Message posted on ‎18 Apr 2026 09:35 AM

Re: No sky channels

I haven't but I will now thanks

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Message posted on ‎18 Apr 2026 09:40 AM

Re: No sky channels

Everything says connected so no further forward

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Message posted on ‎18 Apr 2026 09:48 AM

Re: No sky channels

Posted by a Superuser, not a Sky employee. Find out more

@STW1968 it's definitely a tv error message as @GD1 posted. Your tv manual should explain. Something to do with HDMI-CEC perhaps.

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Message posted on ‎18 Apr 2026 09:56 AM

Re: No sky channels

I can watch all others channels ie BBCi player and channel 4+ it's just connecting to sky that's the issue.

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This message was authored by: lettice

Message posted on ‎18 Apr 2026 09:58 AM

Re: No sky channels

Posted by a Superuser, not a Sky employee. Find out more

As above, that message 'check device power' is normally from a Samsung TV.

It is not generated from the Sky Stream puck..

 

You  will need as above, to check the hdmi cable is connected firmly, check the hdmi port and CEC settings in the TV settings. 

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Message posted on ‎18 Apr 2026 10:06 AM

Re: No sky channels

Posted by a Superuser, not a Sky employee. Find out more
@lettice wrote:

As above, that message 'check device power' is normally from a Samsung TV.

 

Thanks @lettice . Couldn't remember if it was Samsung or LG!

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Message posted on ‎18 Apr 2026 10:06 AM

Re: No sky channels

I hate tvs🙈

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