No signal

[Levicindy]

We can only download on sky+hd box can't get any Tv 

error msg no signal 

we have followed online advice from sky gone to Settings and signal

input 1 and 2 signal strength and signal quality both empty boxes showing nothing

input 1 and input 2 showing not locked

any advice please 

[GD1]

@Levicindy  "No signal" is normally a TV message, do you mean No satellite signal?  If so it may be your dish out of alignment, if thats the case you'll need to seek out  3rd party installer as Sky no longer maintain Sky+ setups, alternatively you could upgrade to Sky Q.

[Annie+UK · Accepted solution]

"No Satellite Signal" usually indicates an issue with one or more of the following:

• The Dish is misaligned
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using

You may have to call out a local satellite installer, unless you have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

[Bristow23]

Tried all the things mentioned.

[Mark39]

You'll need to arrange an engineer, in that case, as @Annie+UK posted.

[Bristow23]

How do I do that ?

[Mark39]

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@Bristow23 wrote:

How do I do that ?

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If you don't have Sky Protect, you'll need to find (and pay for) a local satellite installer to come out and have a look.

Alternatively, now might be a good opportunity to upgrade to Sky Q - the dish and cabling will be inspected at no additional cost as part of the Sky Q installation.

[Annie+UK]

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@Bristow23 wrote:

How do I do that ?

---

Please Note: Sky+ is now a legacy service that Sky are winding down

Find a satellite company in your local area

[MT531]

I can't access Sky for TV or apps screen showing no signal

[Annie+UK]

"No Signal" is an error generated by your TV indicating that it cannot find a device on the current input, check the correct input for your Sky box is selected

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

Please Note: Sky+ is now a legacy service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

You may have to call out a local satellite installer, unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

[MT531]

Sorry,I don't understand what you mean, do you mean HDMI 1  ? If so it disconnected to that and the SKY logo shows on the screen, the light on the small box flashes for a short while then it goes off. Sorry if you don't understand what I've said. If that's not what you meant , I don't understand.

[Mark39]

@MT531 does the message on screen say 'no signal' or 'no satellite signal'? They're not the same.

[MT531]

It says no signal. When I switch to HDMI1 the  Sky logo appears on the screen then disappears light on the box flashes for a while, then goes off and no signal is back on the screen. Sorry to sound thick but as you can tell I'm not at all "technically" minded

[Mark39]

@MT531 this doesn't sound like Sky+. Do you by any chance have a Sky Stream Puck?

[MT531]

I think it is Sky Dtream