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Discussion topic: No order showing

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Avatar for KayleighMcC
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This message was authored by: KayleighMcC

Message posted on ‎27 Jul 2024 07:58 PM

No order showing

Hi, i placed an order for a sky stream puck (we already have 3), the money has been taken but i havent recieved any confirmation. No email, text etc. It doesnt show in my orders etc. I ordered it over 24 hours ago so id have expected at least an email. Is this normal? Thank you. 

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎27 Jul 2024 09:36 PM

Re: No order showing

Posted by a Superuser, not a Sky employee. Find out more

Hi @KayleighMcC 

 

I would expect it to be showing in your orders and I would expect you receive an order confirmation. You will need to call Sky. We are fellow subscribers here on the forum.

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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