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This message was authored by: ash_42

No option to set reminder

Hi, 
I've just received my Sky Stream puck today and read that there is a recently new feature to set reminders from within the TV guide but I can't see the option. I only seem to have the option to add to list or view other showings. Does anyone know if this is a phased release?

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This message was authored by: ash_42 Answer

Re: No option to set reminder

It's randomly started showing now. 
I have restarted the device several times over the afternoon, I also did an app refresh in the settings > system management > resets & updates > refresh apps. Maybe one of these actions eventually sorted it.

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This message was authored by: GD1

Re: No option to set reminder

Posted by a Superuser, not a Sky employee. Find out more

@ash_42  Click the bell  icon next to the + Add series box, if it's not showing it may be the box has yet to receive the last update, it should update itself.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: ash_42

Re: No option to set reminder

@GD1  I don't have a bell icon (see my screenshot)

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This message was authored by: ash_42

Re: No option to set reminder

@GD1  Sorry missed your second part... I can't force it to check for updates can I?

This message was authored by: GD1

Re: No option to set reminder

Posted by a Superuser, not a Sky employee. Find out more

@ash_42 wrote:

@GD1  Sorry missed your second part... I can't force it to check for updates can I?


No.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: Dazzasky

Re: No option to set reminder

Posted by a Superuser, not a Sky employee. Find out more

Go to settings and system management and check what build version and UI version you are on @ash_42 

Also if you scroll down on that page you posted to the next episode then you may see the reminder option there. 

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This message was authored by: ash_42

Re: No option to set reminder

@Dazzasky build: QS037.045.01P - UI: 3.89.0

This message was authored by: Dazzasky

Re: No option to set reminder

Posted by a Superuser, not a Sky employee. Find out more

@ash_42 wrote:

@Dazzasky build: QS037.045.01P - UI: 3.89.0


Scroll down and the option is there @ash_42 

This message was authored by: Fothergill1

Re: No option to set reminder

Posted by a Superuser, not a Sky employee. Find out more

Hi @ash_42  The reminder is set on the TV listings.  I use it quite a lot.  You need to go to the TV listings and find the programme in the future that you require a reminder for and when it is due to start a message appears on your screen.

 

For example if you want a reminder for the 10pm BBC news find it in the TV listings and then press the select button on your remote and it should show an option to Add series but next to it is a bell icon.  Select this and then select again to set the reminder.

 

The example you show has finished its last episode of the current series so would not appear on the TV listing to receive the reminder.

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This message was authored by: GD1

Re: No option to set reminder

Posted by a Superuser, not a Sky employee. Find out more

@Fothergill1 wrote:

Hi @ash_42  The reminder is set on the TV listings.  I use it quite a lot.  You need to go to the TV listings and find the programme in the future that you require a reminder for and when it is due to start a message appears on your screen.

 

For example if you want a reminder for the 10pm BBC news find it in the TV listings and then press the select button on your remote and it should show an option to Add series but next to it is a bell icon.  Select this and then select again to set the reminder.

 

The example you show has finished its last episode of the current series so would not appear on the TV listing to receive the reminder.


Valid point as thats where I normally go.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: ash_42

Re: No option to set reminder

@Fothergill1 the bell icon doesn't show regardless of which future program I select

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This message was authored by: ash_42 Answer

Re: No option to set reminder

It's randomly started showing now. 
I have restarted the device several times over the afternoon, I also did an app refresh in the settings > system management > resets & updates > refresh apps. Maybe one of these actions eventually sorted it.

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