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Discussion topic: No option to add UHD

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This message was authored by Tommy1985 This message was authored by: Tommy1985

No option to add UHD

Hi I have a sky puck but can't find the option to add UHD package 

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This message was authored by Nigelb1972 This message was authored by: Nigelb1972

Re: No option to add UHD

You need to add it via your Sky account on MySky app 

Tommy1985
Topic Author
This message was authored by Tommy1985 This message was authored by: Tommy1985

Re: No option to add UHD

Hi Nigel ,

 

There is no option there under my products.

Tommy1985
Topic Author
This message was authored by Tommy1985 This message was authored by: Tommy1985

Re: No option to add UHD

I cancelled it in March but I want to reactivate it 

This message was authored by Nigelb1972 This message was authored by: Nigelb1972

Re: No option to add UHD

Anything under Manage Home Set-up? 

This message was authored by lettice This message was authored by: lettice

Re: No option to add UHD

Posted by a Superuser, not a Sky employee. Find out more

@Nigelb1972 wrote:

Anything under Manage Home Set-up? 


As mentioned in this post

In the MySky app or online web MySky
Click on Your Products, scroll down, click on Manage home set-up
You will find there;

Whole Home/UHD & Dolby Atmos/Ad Skipping/extra puck ordering  

- - - - - - - - - - - - - - - - - - - - 
Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.

Tommy1985
Topic Author
This message was authored by Tommy1985 This message was authored by: Tommy1985

Re: No option to add UHD

There is no option there.

 

Here is a screenshot

 

https://ibb.co/JHsBxLj

This message was authored by Nigelb1972 This message was authored by: Nigelb1972

Re: No option to add UHD

Try typing UHD in the search bar

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