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Discussion topic: No option to add UHD

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This message was authored by Tommy1985 This message was authored by: Tommy1985

No option to add UHD

Hi I have a sky puck but can't find the option to add UHD package 

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This message was authored by Nigelb1972 This message was authored by: Nigelb1972

Re: No option to add UHD

You need to add it via your Sky account on MySky app 

Tommy1985
Topic Author
This message was authored by Tommy1985 This message was authored by: Tommy1985

Re: No option to add UHD

Hi Nigel ,

 

There is no option there under my products.

Tommy1985
Topic Author
This message was authored by Tommy1985 This message was authored by: Tommy1985

Re: No option to add UHD

I cancelled it in March but I want to reactivate it 

This message was authored by Nigelb1972 This message was authored by: Nigelb1972

Re: No option to add UHD

Anything under Manage Home Set-up? 

This message was authored by lettice This message was authored by: lettice

Re: No option to add UHD

Posted by a Superuser, not a Sky employee. Find out more

@Nigelb1972 wrote:

Anything under Manage Home Set-up? 


As mentioned in this post

In the MySky app or online web MySky
Click on Your Products, scroll down, click on Manage home set-up
You will find there;

Whole Home/UHD & Dolby Atmos/Ad Skipping/extra puck ordering  

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
Tommy1985
Topic Author
This message was authored by Tommy1985 This message was authored by: Tommy1985

Re: No option to add UHD

There is no option there.

 

Here is a screenshot

 

https://ibb.co/JHsBxLj

This message was authored by Nigelb1972 This message was authored by: Nigelb1972

Re: No option to add UHD

Try typing UHD in the search bar

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